Installation (8)

Yes. SolarView licensing is not computer based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).

Feel free to skip the following if you do not have an interest in a technical explanation.

Technical limitation: Although SolarView licensing does not limit the number of computers where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period.This network address would be the address of the modem on your network and so it will be shared by all computers on that network.

In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network.Somewhere in the continental United States you could theoretically hit the limit with five or more instances depending on the time of year.

The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed. In such a case you could simply close one of the instances of SolarView and wait a few hours for SolarEdge to reset its counter.

Although the Windows and Android apps vary slightly in their feature set, they follow the same license model. Here is a summary of your subscription options:

  • Free – The free license gives you access to the app for self-monitoring of your solar production. In is fully function in terms of gathering and displaying current solar energy production information. It may display advertisements or an occasional informational “nag” screen. It does not offer advanced reporting functions or proactive capabilities that are available in other license types.
  • Basic – For $2.99/ month (less than 10 cents per day), the Basic subscription provides the full core app functionality, including access to all reports. Any ads or nags are removed. The Android app also includes access to the Panel View and multi-site support with the Basic license. The Basic subscription does not include proactive capabilities.
  • Proactive – For $9.99/ month, the Proactive subscription includes all of the features of Basic, but also includes our 24/7 proactive monitoring service. Proactive monitoring means we are doing the monitoring for you. We will keep track of your production and provide you with daily and monthly reports sent to you by email or text. We will also notify you of any detected errors, faults, or other anomalies in your SolarEdge system. An added bonus of the Proactive subscription is faster refresh speed of your app. Because our back-end service is proactively collecting data from SolarEdge and other sources, that information is buffered on our server. As a result, your app is able to refresh its data rapidly – typically about one second versus 4-6 seconds.
Category: Licensing

Some antivirus products are overly sensitive and may give a “false positive” warning when you try to download or install SolarView. For example, Windows Defender and Malwarebytes have been known to give a false positive for SolarView. Rest assured there is absolutely nothing in SolarView that is infected, malicious, or dangerous in any way.

We recommend that you temporarily disable “real-time” protection or turn off your antivirus product, prior to downloading SolarView and during its installation, then turn the protection back on after installation is complete. If you are unsure of how to do this, contact us for assistance.

An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).

Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.

You can view an animation of the process below:

Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.

As long as your subscription is active, obtaining updates to SolarView is as simple as restarting the SolarView Desktop app by double-clicking the SolarView icon on your computer.

SolarView automatically looks for updates and installs them each time you start the SolarView app. You can always determine your current SolarView version by going to the Help menu of the SolarView Desktop app and selecting About.

No. SolarView is very efficient and compact software that will have little to no detectable impact on your computer operation, even if you leave the desktop app running at all times. SolarView consumes very little memory, disk space, and processing resources.

Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.

No. The SolarView Desktop app is small and fast and so should run on any reasonable Windows computer. Although we provide technical support only for Windows 7 and Windows 10, SolarView should run without a problem on any version of Windows with normal performance. The most important dependency for SolarView is reliable internet connectivity.

Licensing (2)

Yes. SolarView licensing is not computer based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).

Feel free to skip the following if you do not have an interest in a technical explanation.

Technical limitation: Although SolarView licensing does not limit the number of computers where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period.This network address would be the address of the modem on your network and so it will be shared by all computers on that network.

In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network.Somewhere in the continental United States you could theoretically hit the limit with five or more instances depending on the time of year.

The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed. In such a case you could simply close one of the instances of SolarView and wait a few hours for SolarEdge to reset its counter.

Although the Windows and Android apps vary slightly in their feature set, they follow the same license model. Here is a summary of your subscription options:

  • Free – The free license gives you access to the app for self-monitoring of your solar production. In is fully function in terms of gathering and displaying current solar energy production information. It may display advertisements or an occasional informational “nag” screen. It does not offer advanced reporting functions or proactive capabilities that are available in other license types.
  • Basic – For $2.99/ month (less than 10 cents per day), the Basic subscription provides the full core app functionality, including access to all reports. Any ads or nags are removed. The Android app also includes access to the Panel View and multi-site support with the Basic license. The Basic subscription does not include proactive capabilities.
  • Proactive – For $9.99/ month, the Proactive subscription includes all of the features of Basic, but also includes our 24/7 proactive monitoring service. Proactive monitoring means we are doing the monitoring for you. We will keep track of your production and provide you with daily and monthly reports sent to you by email or text. We will also notify you of any detected errors, faults, or other anomalies in your SolarEdge system. An added bonus of the Proactive subscription is faster refresh speed of your app. Because our back-end service is proactively collecting data from SolarEdge and other sources, that information is buffered on our server. As a result, your app is able to refresh its data rapidly – typically about one second versus 4-6 seconds.
Category: Licensing

Prerequisites (4)

An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).

Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.

You can view an animation of the process below:

Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.

No. SolarView is very efficient and compact software that will have little to no detectable impact on your computer operation, even if you leave the desktop app running at all times. SolarView consumes very little memory, disk space, and processing resources.

Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.

No. The SolarView Desktop app is small and fast and so should run on any reasonable Windows computer. Although we provide technical support only for Windows 7 and Windows 10, SolarView should run without a problem on any version of Windows with normal performance. The most important dependency for SolarView is reliable internet connectivity.

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