Technical Support (7)

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SolarView depends on cloud-based data servers. If the cloud servers are not responding normally, the SolarView Desktop app may appear to be sluggish or non-responsive. Usually such cases will clear up on their own, but if necessary simply close the SolarView app and then restart it. If the problem persists, contact Support so that we can evaluate the situation.

For the Android app, you can close it by long-pressing on the SolarView icon and then tap on Exit App.

  • If your SolarView app is not behaving normally, contact us.
  • If your SolarView app is behaving normally but is reporting errors from your inverter, contact your solar installation or maintenance company.
  • If your SolarView app is behaving normally and reporting normal production data, but this data indicates your production is not meeting expectations, contact your solar installation or maintenance company. However, bear in mind that solar production can vary greatly based on factors such as weather, time of the day, time of the year, and shading on the panels. For example if your panels are covered with snow, then zero power production would be the normal and expected condition.

SolarView technical support is able to diagnose problems or issues with the SolarView app or SolarView monitoring, but is unable to assist with the evaluation or resolution of problems with your solar equipment. Typically your solar equipment will have a ten to twenty year warranty with the manufacturer (e.g., SolarEdge or LG). Labor for repairs may also be covered under warranty by your solar installation company.

Some antivirus products are overly sensitive and may give a “false positive” warning when you try to download or install SolarView. For example, Windows Defender and Malwarebytes have been known to give a false positive for SolarView. Rest assured there is absolutely nothing in SolarView that is infected, malicious, or dangerous in any way.

We recommend that you temporarily disable “real-time” protection or turn off your antivirus product, prior to downloading SolarView and during its installation, then turn the protection back on after installation is complete. If you are unsure of how to do this, contact us for assistance.

An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).

Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.

You can view an animation of the process below:

Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.

As long as your subscription is active, obtaining updates to SolarView is as simple as restarting the SolarView Desktop app by double-clicking the SolarView icon on your computer.

SolarView automatically looks for updates and installs them each time you start the SolarView app. You can always determine your current SolarView version by going to the Help menu of the SolarView Desktop app and selecting About.

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