- If your SolarView app is not behaving normally, contact us.
- If your SolarView app is behaving normally but is reporting errors from your inverter, contact your solar installation or maintenance company.
- If your SolarView app is behaving normally and reporting normal production data, but this data indicates your production is not meeting expectations, contact your solar installation or maintenance company. However, bear in mind that solar production can vary greatly based on factors such as weather, time of the day, time of the year, and shading on the panels. For example if your panels are covered with snow, then zero power production would be the normal and expected condition.
SolarView technical support is able to diagnose problems or issues with the SolarView app or SolarView monitoring, but is unable to assist with the evaluation or resolution of problems with your solar equipment. Typically your solar equipment will have a ten to twenty year warranty with the manufacturer (e.g., SolarEdge or LG). Labor for repairs may also be covered under warranty by your solar installation company.