SolarView depends on cloud-based data servers. If the cloud servers are not responding normally, the SolarView Desktop app may appear to be sluggish or non-responsive. Usually such cases will clear up on their own, but if necessary simply close the SolarView app and then restart it. If the problem persists, contact Support so that we can evaluate the situation.
For the Android app, you can close it by long-pressing on the SolarView icon and then tap on Exit App.