Solar horror stories

Why do you need SolarView?

The cause of so many solar horror stories is that homeowners often just don’t know if their system is working well, or if it is working at all.

That little semi-hidden LED in the image above is the only visual indication you have that your expensive solar energy system is not functioning properly. Tucked back between the top and bottom housing of your SolarEdge inverter, this little LED is not easy to see in the best of circumstances.

The inverter is usually mounted in your garage or on an outside wall. If it’s not positioned at your line of site you may not notice it for months or ever see it at all. Even if you do see it, it will only tell you that there is a system fault. It won’t tell you anything about whether or not your system is operating at full capacity. Sure, you can log in to the SolarEdge web site to view your current production information, but how often will you do that? After the excitement of a new solar installation wears off, most people don’t bother to go through the hassle of opening a web browser, going to the SolarEdge web site, entering login credentials, and navigating the “captcha” to validate that they are human. It’s just too much hassle so people either don’t do it at all, or perhaps they check only every few days, few weeks, or few months.

SolarView changes that, by putting production and operation information where it’s easy to see: on your computer screen, in your email inbox, and in your mobile phone text messaging.The information is “live” and visible at all times, with no browsing, no logging in, and no “captcha” validation.

Avoid solar horror stories! SolarView is the only solution for:

    • Round-the-clock automated monitoring
    • Daily and monthly production reports by email or text message
    • Proactive problem alerting to your inbox or phone
    • No logging in or navigating slow, complex web sites
    • Convenient, continuous summary on your computer desktop
    • Tracking of actual vs estimated/promised energy production
    • Saving money, saving time, and keeping your solar company honest

Real-Life Solar Horror Stories

If you’re wondering whether or not solar monitoring software is important for you, take a look at a few solar horror stories. These can be found all over the internet, but this selection is from just one site. These consumers could have saved hundreds or possibly thousands of dollars by using SolarView. SolarView informs solar homeowners quickly about system malfunctions or under-performance compared to salesman promises.

 

“In 2018 [redacted] installed my solar panels. I received an Edison bill 4 weeks ago (October 2019) for $3500.00 and was informed by Edison that my solar panels had been off since April 2019. I called [redacted] to inquire why I was receiving an Edison bill and if my solar panels were in fact down since April. I spoke with [redacted] who confirmed my system went down in April and that she could see I had never logged into “solaredge” a software program I should have been monitoring my system with. I explained I had never been notified of having to use this software and had no idea that my system was ever down.”

 

“We purchased Solar Panels, we had [redacted] come to our door and give us a sales pitch on solar and how we could have no electric bill. After review of the information and an analysis of our usage and what solar production could be produced we were given the analysis report of 105% of our current usage. Panels have been installed for over a year and we have not been even close to the production Analysis we received from [redacted].”

 

“Solar not being collected, system issues not made aware there was a problem. … When we bought the system we were told that it was monitored and they would react to any problem. I’m told that no one monitors the system and it’s up to the consumer to know if there’s a problem”

 

“[Redacted] solar company sold me a system of panels that are not generating the energy they promised. This is causing me to actually pay more for my energy consumption than if I was just using Nevada energy. The panels they installed are generating 660 kilowatts not the 7 to 8 hundred that they are supposed to be.”

 

“Earlier this year, [redacted] convince my parents to install solar panels with many false promises. They were told the system that they were getting would cover up to 95% of their energy needs. As it turns out the system only has capacity to cover 45%”

 

“They can see on their end that our system wasn’t working and they have had several other complaints of this product (the inverter) breaking on other customers systems…  We now have almost $800 in power bills from Rocky Mountain because of their faulty product.”

 

“My system stopped producing power because of a defective inverter on April 18, less than 48 hours after the system was turned on. [Redacted] agreed to monitor the system for 48 hours after the system was turned on. They did not honor THEIR agreement.”

 

“It was our understanding that we would not spend over $110 per month… Two years later, we are not only spending more than the $110, but we are also paying an $800 cumulative energy charge from Southern California Edison at the end of each year. So here we are, paying more each month than before solar, using more energy than we can produce with the provided panels, having to pay over $800 for the cumulative energy charge.”

 

“The first sales person named [redacted] came to our house and offered the solar panels for us in replacement of our power bills, in other words we would have no bills with Rocky Mountain… This is what he convinced us would happen, later when we signed the contract it said the panels would cover 88%… that was until my bills started to come and we realized the panels are not working even to 50% and my bills with rocky mountain are the same as with no panels.”